1. Information We Collect

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We may collect the following types of information:

• Personal Identification Information: This may include your name, email address, phone number, and payment details.

• Health and Wellness Information: We may collect details related to your health conditions to ensure safe and effective service delivery.

• Usage Data: Information about your interactions with our website and services, such as IP addresses, browser type, and pages visited.

• Booking and Communication History : Details about your previous appointments, therapist preferences, feedback, and communications with our team.

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2. How We Use Your Information

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We may use your information for the following purposes:

• To provide and improve our services.

• Personalize treatments based on health and wellness details

• To communicate with you about bookings, confirmations, service updates and promotions.

• To process payments and manage billing.

• Schedule, manage, and confirm appointments

• To improve user experience on our website.

• To ensure that we comply with legal and regulatory requirements.

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3. Sharing Your Information

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ZenLaze does not sell or rent your personal information. We may share data only when necessary with trusted third parties such as: booking platforms, payment processors, email marketing tools (for consent-based communications).

 

We may share this information with trusted third-party service providers to help us with specific business functions, such as processing payments or booking management. All partners are obligated to keep your information secure and use it solely to perform their designated functions.

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4. Data Security

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We take appropriate security measures to protect your personal data  such as: employ industry-standard security protocols, including SSL encryption, secure servers, and access control measures to protect your data.

 

While we strive to safeguard your personal information, no digital system is entirely immune to risk. We protect it from unauthorized access, alteration, disclosure, or destruction.

 

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights

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Under data protection laws, you have the right to : ​

• Access, update, or delete your personal information

• Withdraw your consent for marketing communications by following the unsubscribe link in any email communication.

• Request that we restrict the processing of your personal data.

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If you wish to exercise any of these rights, please contact us using the contact form.

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6. Cookies

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Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve our website's functionality. You can adjust your browser settings to block cookies, but this may affect the functionality of the site. 

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Our website uses cookies to:

• Analyze site traffic and usage

• Remember your preferences

• Enhance performance and user experience

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You may modify your browser settings to refuse cookies. However, some features of our site may not function properly without them.​

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7. Third-Party Links

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Our website may contain links to third-party websites. These external sites have their own privacy policies, and ZenLaze is not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Children’s Privacy

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Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected such information, please contact us to have it removed.

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9. Changes to the Privacy Policy

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ZenLaze reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.