While we don’t offer couples or group massages at the same time, we’re happy to accommodate multiple individual sessions one after the other. Each treatment is provided one-on-one to ensure a focused and personalized experience for every client.

ZenLaze services are available in the London areas shown on the coverage map in our Terms and Conditions. Appointments outside this area may be accepted, subject to availability, with an additional £20 travel fee. If you're unsure whether your location qualifies, just reach out and we’ll gladly check your postcode for you.

We bring all essential equipment: massage table, oils and gloves. However, we kindly ask clients to provide a few personal items such as clean towels or a large bath sheet for hygiene and comfort. If you prefer music, you may consider setting up your personal sound system or device to play relaxing music.

Yes. ZenLaze offers corporate wellness treatments and packages for events, offices, and employee wellbeing. However, please keep in mind that all massages are performed using a massage table, not a chair. Contact us to learn more.

A space of roughly 22 square-ft is ideal. We can adapt to most layouts. Just let us know if space is limited.

Yes! If you’d like weekly or monthly appointments, just let us know, we can arrange a recurring slot for you.

If you’re not sure which massage style suits your needs, don’t worry, we’re here to help. Whether you're dealing with stress, muscle tension, sports recovery, or just want to relax, we’ll recommend the best treatment based on your goals. Just send us a message or mention your concerns when booking, and we’ll guide you to the right choice.

If you’re feeling unwell, especially with symptoms like fever, cold, flu, or any contagious illness, we kindly ask you to reschedule your appointment.

It depends on the condition. Please consult your GP first, and let us know during booking so we can tailor the session accordingly.

You can tip in cash or via the app after the appointment, depending on how you book. Tips are optional and always appreciated.

We accept major credit/debit cards, PayPal, cash and digital payments via our booking platform or other platforms.

No worries! The therapist will guide you through the process and tailor the session to your comfort level.

You can customize your session by adding a massage of your preferred duration to your cart, along with optional add-ons such as a head or foot massage. Feel free to ask about combining different massage styles or creating a personalized treatment plan. Contact us anytime to discuss your preferences.

We strive for punctuality. If a delay occurs, we will notify you as soon as possible and adjust the session accordingly.

Please inform us before the session so we can use suitable oils and products that won’t irritate your skin.

If your therapist’s schedule allows, you can request to extend your session. Just ask when they arrive.

Yes, we strive to accommodate clients with disabilities. Please let us know your requirements when booking.

Your satisfaction is important to us. Please contact us immediately so we can address your concerns or offer a solution.

Massages are available for clients aged 18 and above, with parental consent required for minors.

Yes, we can provide electronic receipts or invoices for all bookings upon request.

Create a quiet, comfortable space for the massage, with minimal distractions.

Wear whatever makes you feel comfortable! Most people prefer to undress to their comfort level since the therapist will always keep you covered with towels or sheets, so your privacy is fully respected.

Yes, we can provide massages outdoors (weather permitting) and in hotel rooms across London. Just let us know your preferred location when booking, and we’ll make the necessary arrangements to ensure a comfortable and relaxing experience.

Yes, having a massage at home is both safe and convenient. The therapist is a fully vetted professional who prioritize cleanliness, privacy, and your wellbeing. We bring all the necessary equipment and follow strict hygiene protocols, so you get the benefits of a spa-quality massage without leaving your door.

At the moment, we do not offer the option to choose a male or female therapist. However, we’re actively working on expanding our team and services, and in the future, you’ll be able to select your preferred therapist gender to make your experience even more comfortable.

Yes, you can choose to pay after your massage session. Please note that if you opt for post-session payment, your account allows up to 2 no-shows. If a 3rd no-show occurs without prior cancellation, your account will be removed from our booking system to ensure fairness and availability for all clients.

If the therapist has trouble locating your address, they will contact you immediately to get directions or additional details. To help avoid delays, please provide clear instructions or landmarks when booking.

Yes, we offer gift vouchers and customizable massage packages perfect for any occasion. Write us a message to discuss your needs, and we’ll create a personalized option just for you or your loved ones.

Yes! We offer special discounts for first-time clients as a warm welcome to ZenLaze. We also have a referral program that rewards you when friends or family book with us. Reach out to learn more about current offers and how you can benefit.

To get the most out of your massage, we recommend drinking plenty of water to help flush out toxins, avoiding strenuous activities for the rest of the day, and resting as much as possible. Listening to your body and giving yourself time to relax will enhance the lasting effects of your treatment.